Refund policy

Returns

We accept returns within 30 days of the delivery date. To be eligible, items must be unused, unopened, and in their original packaging. Due to the nature of our products (consumable wellness supplements), we cannot accept returns on opened or partially used items.

To initiate a return, contact us at Support@biometheory.shop with your order number and reason for return. We'll provide instructions from there.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card issuer to post the credit.

Non-Returnable Items

• Opened or used products
• Items purchased on final sale or with a non-refundable discount
• Gift cards

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order number. We'll make it right with a replacement or full refund at no cost to you.

Subscription Orders

For subscription orders, you may cancel before your next billing date to avoid future charges. Refunds on already-processed subscription orders follow the same policy above.